the north face slippers Heating oil customers express displeasure with Kosco at forum held by Dutchess County Legislator Joel Tyner
>> A handful of area residents on Tuesday added their voices to the growing chorus of residents in Ulster and Dutchess counties upset that Kosco, their heating oil company, let them run out of fuel during the coldest stretch of the winter to date.
Dutchess County Legislator Joel Tyner held the forum at Clinton Town Hall in response, he said, to the dozens of complaints he received from residents who ran out of oil and were unable to get an oil delivery, in some cases, for days.
it fair to do this? They know it isn he said of Kosco. keep your promises. People sign agreements with you, keep your promise to them.
Mead, who said she had an account with Kosco for over 40 years and has an automatic delivery arrangement, said the first time she ran out, someone from the company delivered 35 gallons of oil and promised someone would be back the next day to fill her tank.
The next day, no one showed up, she said,
and she ran out of fuel again.
have two disabled children. I shouldn have to be worrying about oil, Mead said, adding that it took her more than three hours just to reach someone at Kosco.
shouldn have to be going through this, said Milan resident Ginny Sidorek.
In early January, when brutally cold weather gripped the region, oil companies struggled to keep up with the increased demand from their customers.
While most companies seem to have recovered, Kosco continues to struggle to get oil to their customers.
Tyner, D Clinton, suggested many of the problems Kosco is experiencing stem from the recent purchase of the company by Paraco Gas. Since then, he said, Kosco offices in Rhinebeck and Salt Point are leaving residents with no local contact with the company.
they just a little more concerned about their profits than their customers? Tyner wondered.
Tyner said he has been in contact with the state Attorney General Office about the situation, and in an email Tuesday, a spokesman for the attorney general said the office is looking into problems within the heating industry across the state. The spokesman declined to say whether Kosco specifically is a focus of the investigation.